Shipping / Return Policy
Service and Support
All hardware comes with a one-year limited warranty and up to 90 days of complimentary telephone (800)646 7584 technical support. To extend your coverage further, please ask us about our products Care Protection Plan. Because Townsend makes the saw, the electrical system, and saw blades, Townsend products are truly integrated systems. And only Townsend products give you one-stop service and support, so most issues can be resolved in a single call. One stop for technical support, hardware coverage, cutting application support included.
Returns & Refunds
Townsend wants you to be thrilled with your new purchase. However, if you need to return an item, we’re here to help. There are a few important things to keep in mind when returning a product you purchased from us . You have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from Townsend, either through the Online Store or at Retail Store, can be returned to Townsend. Products purchased through other retailers must be returned in accordance with their respective returns and refunds policy. Please ensure that the item you’re returning is repackaged with all the blades, hardware and documentation that were included when you received it.
How to Return An Item
Ship your item back to Townsend. Call our customer service desk (800) 646 7584 to get a return authorization number. Next, verify the return item, return authorization number and the return address on your return label. Once you have verified your return details. If you have multiple items to return, you may pack them in a single box with the packing slip. We recommend using the original packaging if you are returning . You can either schedule a pick up with the carrier or drop off the package at any of the carrier’s locations.
Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancel request. The way your refund is processed depends on your original payment method: If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account. Products purchased from our Store and are returned to our Store, will receive a Store credit or Cash within same business days.
Exchange an item
If you purchased your item from Townsend in the U.S., you can take it to any Store for an exchange. Item exchanges are, of course, subject to in-store product availability. It’s a good idea to check in-stock availability by calling the (800) 646 7584 , to see if the item is available for pick up locally. Personalized items and custom-configured may not be eligible for exchange at our Store. Items ordered that arrived damaged or are incorrect can be returned to our U.S. based Store, or by contacting Customer Service at 1-800-646-7584.
Our machines are guaranteed to perform in a manner as described and to be free of defects in material and workmanship for a period of one year from the date of shipment. This applies to the basic machine , controls, accessories and attachments per the original order, does not include cutting tools , holding mechanisms or handling devices which are considered perishable items.
Our guarantee is valid only when the machine is set up , operated and maintained in accordance with Townsend instructions and used with Townsend supplied parts. It is void in all cases where the machine is found defective through negligence or abuse. Likewise , where the machine has been altered, modified, disassembled or repaired without prior written approval of Townsend.
All machines are made in accordance with engineering designs in effect and are sold subject to acceptance on our floor prior to shipment. Any deviations must be stated on the order. Acceptance of a machine does not relieve Townsend of the responsibility for the guarantee.
We reserve the right to repair or replace , at least expense to Townsend any component , assembly or machine arrangement found defective .
Townsend will not be liable for replacement parts or labor expended under this guarantee unless authorized by us in advance of any such service being performed by any party.
Warranty service outside United State of America
Parts: Free of cost , F.O.B. our plant .
Cost of Labor: Any expenses incurred from dismantling and mounting defective parts will be paid by customer.
Service by factory personal: Free of cost except travel expenses be paid by customer.
The following is in lieu of all other warranties, whether expressed or implied , and there are no warranties which extend beyond the description of the products. No representative of the Company has any authority to waive, alter, vary or add to the terms hereof without prior approval in writing by an officer of the Company.
Prices quoted are subject to change without notice unless otherwise provided. Prices quoted above do not include special requirements that may be set forth in customers purchase order pertaining to prints, tolerances, paintings and other conditions of acceptance for equipment, prices do not include demonstration and instruction and customers plant. This can be provided on a per diem basis plus travel and expenses. Machines require special rigging for transportation and installation are quoted FOB our factory floor. Any taxes arising out of any order for this equipment have not been included and remain the responsibility of the buyer.
Factory testing of completely tooling machines include the running of up to one hour production of one type and size for customers examination and or observation. Prepared work peace blank and perishable tools or to be furnished at customer’s expense. Any production figures quoted are estimated based on 100% efficiently unless otherwise stated,with our understanding of the limits of accuracy and finish required, machinability of the material, and amount of material to be removed.
Delivery will be confirmed at time and order is placed and entered and is dependent on prompt receipt of the approved sample. With certified word piece drawings showing conditions of blank with operations and tolerances required, and electrical line current available for the equipment. Any delay in receiving the foregoing may adjust the delivery schedule and delivery promises
We reserve the right to deviate from the job description of the equipment quoted as may be dictated by engineering and development where such a deviation will augment the utility of the machine. Purchasers additions of revision of tolerance, design, process or equipment will be at buyer’s expense. Cancellation of any order cannot be made without our consent and then only on terms that will indemnify Townsend against loss.
We will make every effort to comply with OSHA regulations with regard to know noise, guarding and electrical standards, but since compliance is often dependent upon individual interpretation, we cannot guarantee for conformance. Methods of resolution will be discussed with purchaser or any questionable areas of compliance which may be indicated prior to shipment of equipment.
Machines are designed for maximum durability and rigidity to give long live as sustained accuracy, and or furnished with standard guarding. Since the variety of conditions under which machines will be used cannot be anticipated, it is the users responsibility to check thoroughly each machine following installation and fixturing to ensure that all safety requirements for particular job and locations are fulfilled. It is also important that the operators receive adequate instructions in the use and care of the equipment for safety.